Residential Loan Servicing Manager
Monson Savings Bank is growing! If you are a customer-service oriented individual with a strong knowledge of residential loan servicing functions and regulations, the Residential Loan Servicing Manager position may be the perfect fit for you! Reporting to the Vice President, Director of Residential Lending, this position is responsible for all aspects of the residential loan servicing operations, activities and staff.
The Residential Loan Servicing Manager ensures accurate and timely processing of loan servicing activities, compliance with federal and state regulations, adherence to secondary market/investor guidelines, and delivery of exceptional customer service. Provides direction and serves as a resource to the residential loan servicing and collections staff, fosters professional growth, and ensures support of the Bank’s strategic objectives and reputation for operational and customer service excellence.
Some of the position responsibilities include oversight and management of booking of residential and consumer loans, escrow administration, HMDA/CRA data collection and reporting, loan payoffs/discharges, lien releases and collateral tracking. Ensures timely and accurate system boarding of new loans, modifications and investor deliveries; serves as an escalation point for complex borrower inquiries or complaints; implements and maintains compliant written procedures to ensure consistent and efficient loan servicing operations.
This Exempt, Full-time position works within the Loan & Operations Center located at 75 Post Office Park, Wilbraham, MA, with potential for future hybrid/remote work option.
Benefits of working for a local community bank include paid time off, 401(k) with company match, suite of insurance benefits including medical, dental and more! This is a great opportunity to join a successful, local bank that has a rich history of investing in employees and local communities for more than 150 years!
Qualifications: The preferred applicant is a professional, customer service-oriented manager with a strong knowledge of residential loan servicing regulations, escrow administration, investor/agency guidelines, insurance and tax tracking vendor oversight, and collections. Proven interpersonal, leadership, coaching, and team-building skills. Exceptional organizational and problem-solving abilities with keen attention to detail. Proficiency with Fiserv Cleartouch preferred (or comparable core/servicing systems), HMDA/CRA reporting tools (QuestSoft or equivalent), Insurance & Tax Tracking systems (Lee & Mason, Corelogic). Excellent verbal and written communication; ability to interact effectively across all levels of the Bank. Proficient in Windows Microsoft 365 products (Word, Excel, Teams). Ability to manage and prioritize multiple responsibilities with strong time management skills.
Experience/Education: Bachelor’s degree and minimum 5-7 years of related experience required; or equivalent combination of education and experience.
Monson Savings Bank is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential position functions.
Join our growing and dynamic team! We are a successful community bank dedicated to our customers, associates and communities!