Residential Operations Officer
Join a community bank where your leadership and residential lending expertise can make a meaningful impact.
Monson Savings Bank is seeking an experienced and collaborative residential lending professional to serve as our Residential Operations Officer. This is an excellent opportunity for a results-oriented leader who understands residential and consumer lending operations, values exceptional service, and enjoys developing teams and improving processes.
Under the direction of the VP Director of Residential Lending, you will be responsible for the Bank’s residential and consumer loan processing, closing, and operational functions while leading a team of five employees. You will help ensure that lending activities are accurate, efficient, compliant, and consistently aligned with the Bank’s commitment to its customers and communities.
Some of the position responsibilities include
- Lead, coach, train, and develop the residential lending operations team.
- Oversee residential and consumer loan processing, closing, documentation, maintenance, and operational workflow.
- Assist with the planning, development and review of written policies and procedures.
- Promote a collaborative environment focused on teamwork, accountability, professional growth, and exceptional customer service.
- Manage department schedules, assignments, training, staff meetings, and performance evaluations.
- Monitor compliance with applicable federal and state regulations, Bank policies, and Fannie Mae guidelines.
- Conduct monthly compliance review audits and address outstanding compliance items.
- Oversee HMDA reporting, monthly compliance reviews, quality control reporting, audit preparation, and responses to audit findings.
- Administer and support key lending platforms, including LendingPad POS and LOS.
- Oversee critical operational functions, including loan modifications, construction loan disbursement approvals, mortgage discharges, and FNMA pricing, contracts, and delivery.
- Analyze processes and recommend technology, workflow, and operational improvements.
This Exempt, Full-Time position works within the Loan & Operations Center located at 75 Post Office Park, Wilbraham, MA, with potential for future hybrid/remote work option. Regular in-office presence is required.
Annual Salary Range: $85,000 - $115,000
Benefits of working for a local community bank include paid time off, 401(k) with company match, suite of insurance benefits including medical, dental and more! This is a great opportunity to join a successful, local bank that has a rich history of investing in employees and local communities for more than 150 years!
The preferred applicant is a professional, customer service-oriented manager with extensive knowledge of residential and consumer loan operations and regulations, mortgage loan products, and Fannie Mae underwriting guidelines. Proven interpersonal, leadership, coaching, and team-building skills. Exceptional organizational and problem-solving abilities with keen attention to detail. Excellent verbal and written communication; ability to interact effectively across all levels of the Bank. Proficient in Windows Microsoft 365 products (Word, Excel, Teams). Ability to manage and prioritize multiple responsibilities with strong time management skills.
Bachelor’s degree and minimum 5-7 years of related residential and consumer lending management experience required; or equivalent combination of education and experience.
Monson Savings Bank is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential position functions.
Join our growing and dynamic team! We are a successful community bank dedicated to our customers, associates and communities!